You may exchange an item for something else from Smiggle provided the conditions in the Refund & Exchange Policy have been met. Exchanges are subject to stock availability.
Purchases made in Smiggle stores
Purchases made in a Smiggle Australian retail store (including purchases in an Australian store for delivery to you) can be exchanged in a Smiggle Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made Online
You can exchange an item purchased online:
- By visiting any Smiggle retail store in Australia; or
- By posting it to the following Online Store Returns/Exchange address:
Smiggle Online Returns & Exchanges
7-9 Mephan Street, Footscray, Victoria, Australia 3011.
Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
All returns & exchanges remain the responsibility of the purchaser until received.
Exchanges are subject to stock availability.
Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.