How do I return an item?

How do I return an item?

Returns & refunds will be accepted provided the conditions in the Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.

Purchases made in Smiggle stores

Purchases made in a Smiggle Australian retail store can be returned in a Smiggle Australian retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Smiggle can only be returned to a Smiggle retail store);

OR

2. By completing the below and posting it to the following Online Store Returns/Exchange address:
 Online Returns & Exchanges, 1 Roussos Place, Truganina, Victoria, Australia 3029.

Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.

All returns & exchanges remain the responsibility of the purchaser until received. Exchanges are subject to stock availability. Refunds will be processed at the original purchase price using the original form of payment. Delivery charges will not be refunded and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.