Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment.
Purchases made in Smiggle stores
Purchases made in a Smiggle Australian retail store can be returned in a Smiggle Australian retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases made online
You can return an item purchased online:
1. By visiting the relevant brand’s retail store in Australia (ie. items bought at Peter Alexander, Just Jeans, Jay Jays, Smiggle, Portmans, Dotti and Jacqui E can only be returned to the store of the same brand);
2. By completing the below and posting it to our Online Store Returns/Exchange address:
Just Group Online Returns & Exchanges, 1 Roussos Place, Truganina, Victoria, Australia 3029.
Make sure your order number, name, address, email, phone number and instructions are included and any comments.
All returns remain the responsibility of the purchaser until received by Smiggle.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).